You can easily reach us via our contact form or via our hotline. Please click here.

We are shipping with UPS from various locations in the US, transit time is usually 2-3 business days.

We are offering free shipping for all rollators to locations within the lower 48 states. Service parts are shipped through USPS and the shipping costs are calculated based on size and weight of the item(s).

At the moment, we are shipping only within the USA. However, shipping on demand is possible to Canada and certain US territories (e.g. Puerto Rico). Please contact our customer service at info@bb-healthcare.com for shipping options and costs.

Please contact our customer service at info@bb-healthcare.com to cancel your order. Please note that we can only cancel orders that haven’t been processed and shipped from our warehouse, yet.

Please contact our customer service at info@bb-healthcare.com. We will help you to return the wrong item and replace it with the right one.

Yes, we do offer free exchange of defective items according to our terms and conditions.

Please reach out to our customer service at info@bb-healthcare.com. We will provide you with a free return labels within 30 days after you’ve received the product.

Please follow the cleaning and care instructions that are laid out in the owners manual. click here

Unfortunately, at the moment we don’t offer warranties that go beyond our standard warranties.